Privacy Policy

1. INFORMATION WE COLLECT When you visit our website or interact with our storefront link, we do not directly collect or store your financial information. However, when you make a purchase or donation through our official Ko-fi storefront, Ko-fi shares essential fulfillment details with us (such as your name, shipping address, and email address) so we can process and ship your order.

2. HOW WE USE YOUR INFORMATION We use the data provided by our storefront platform solely to: Deliver and ship your merchandise orders via our logistics partners. Send you order confirmations, tracking updates, or vital customer service communications.

3. THIRD-PARTY SERVICES Our storefront and payment processing are handled via Ko-fi and its integrated payment processors. These third parties have their own privacy policies governing how they handle your payment data. We highly recommend reading their respective privacy policies to understand how your personal information is managed during checkout.

4. DATA SECURITY We take reasonable, industry-standard precautions to protect the administrative data shared with us. Your shipping information is only shared securely with our designated warehouse and logistics partners for the explicit purpose of delivery.

5. YOUR RIGHTS & CONTACT If you wish to request the deletion or correction of the shipping data stored in our shipping logs, please contact us through the Contact page or at pokumeow.info@gmail.com.

Shipping and Refund Policies

1. MERCHANDISE LAUNCHES & INVENTORY Please note that our merchandise is released in limited collection. If items display a "Sold Out" status, no further orders for those specific items can be placed until an official restock is announced.

2. SHIPPING We work closely with our shipping partners to safely deliver your orders right to your doorstep, available to selected countries only.

• Delivery Estimates: Most orders typically arrive within 7 to 20 business days from the date of dispatch, depending on your location.

• Customs & Duties: Depending on your location, your package may be subject to local customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer.

• Address Changes: Please double-check your details at checkout! We are unable to modify the shipping address or any order information once the package has been handed over to our logistics team.

3. REFUNDS, RETURNS, AND CANCELLATIONS Because our collections are limited and shipped internationally, we generally do not accept returns or exchanges for change of mind. All sales processed through our Ko-fi storefront are considered final.

4. DAMAGED OR LOST ITEMS Your satisfaction is incredibly important to us! If an item arrives damaged during transit or is lost, we will gladly help make it right:
Damaged Items: If your order arrives damaged, please email us at pokumeow.info@gmail.com within 3 days of delivery. Please provide your order number, clear photos of the item, and a complete, uninterrupted unboxing video of your package. This documentation is required by our logistics partners to verify transit damage and approve your replacement or refund.
Lost Items: If your tracking information shows your package has stalled or was misdelivered, please contact us so we can verify the status with our logistics carrier.
Resolution: Eligible claims for items broken in transit or verified as lost will be resolved via a replacement item (subject to stock availability) or a partial/full refund.

5. CONTACT US For any order-related inquiries, please reach out directly to our support team through the Contact Page or at pokumeow.info@gmail.com.

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